Privacy Policy
You can find contact information for our company at the end of this document.
Please use it if you are unsure about any of the items contained herein, we will be
more than happy to help resolve your query.
1. Information Collection and Use
1.1 Information Collection
Able Communications Group (ACG) is the sole owner of the information collected for
using the Services from our users at several different points on our Website.
1.2 Registration
In order to use areas of this Website, a user must first complete a registration form.
During registration a user is required to give contact information (such as name and
email address). We use this information to create an account for the user for the
service in which the user has expressed interest. To use certain services, mainly for
the ones where the user is required to transfer funds to ACG and affiliated
companies, registration of personal information for accounts and records purposes
and for contacting you in case of a problem may be required.
1.3 Order/Payment
We request information from the user on our order/payment forms. A user must
provide contact information (such as name, email, and home address) and financial
information (such as credit card number, expiration date). This information is used
for billing purposes. If we have trouble processing an order, the information is used
to contact the user. You will be notified if you are agreeing to make a regular
payment before you proceed with it – to terminate a regular payment or dispute a
payment email or write to Billing Department, Able Communications Group, 23/F,
Causeway Bay Plaza 1, 489 Hennessy Road, Hong Kong. You will be billed by the
Services or the appropriate third party – you will be notified of who will take the
payment when it is made.
1.4 Information Use
You consent to us transferring or disclosing your personal data to:
(a) our related companies, agents and subcontractors or other parties, either within
Hong Kong or overseas for the purposes of conducting direct marketing to you and
other purposes as determined by us from time to time, subject to our complying
with our obligations under the Privacy Ordinance;
(b) any person who is under a duty of confidentiality to us who has undertaken to
keep such information confidential;
(c) any financial institutions, charge or credit card issuing companies, credit
information, credit reference, or collection agencies necessary to:
(i) establish, support and recover the payments you are required to make to us in
consideration of us providing the Services to you; or
(ii) to detect and prevent any alleged fraudulent or illegal activity;
(d) any financial institutions, banks, credit rating agencies or like organizations for the
purpose of our financing of our business;
(e) the Telecommunications Authority or other bodies where such transfer and/ or
disclosure is required by law for the discharge of any obligations under the provisions
in the Telecommunications Ordinance (Cap.106) or other applicable law, rules or
regulations; and
(f) any carrier or other service provider whose facilities we use to provide the
Services to you.
The Privacy Ordinance provides you with rights to ascertain whether we hold your
personal data, to obtain a copy of that data and to correct any inaccuracies in that
data. In accordance with the Privacy Ordinance, we may charge a reasonable fee for
processing of any data access request. All requests relating to ascertaining whether
we hold your personal data, access to that data, correction of that data or for
information regarding our personal data protection policies and practices should be
addressed to us marked to the attention of the Privacy Compliance Officer. If you do
not want us to use your personal data for the purpose of direct marketing to you or
to supply your personal data to any other person, you must notify us in writing
addressed to the attention of the Privacy Compliance Officer.
2. Profile
ACG uses cookies and some other devices during your usage of the sites. We do not
create a profile of individual users and visitors and does not target users depending
on their usage of the site to protect their privacy. Third party advertisers, however,
may create a profile of a user to determine what adverts are served to ACG users and
where.
3. Cookies
A cookie is a piece of data stored on the user’s computer tied to information about
the user. We use session ID cookies. For the session ID cookie, once users close the
browser, the cookie simply terminates. By setting a cookie on our site, users would
not have to log in a password more than once, thereby saving time while on our site.
Your password is not stored in a cookie; instead the cookie stores the session ID. This
is for your own security and privacy, and if users reject the cookie, the user will be
limited in some areas of our site. Some of our business partners use cookies on our
site (for example, advertisers). However, we have no access to or control over these
cookies, once we have given permission for them to set cookies for advertising. The
information stored by our advertisers is in no way linked to your personal
information, which is kept completely private and secure at all times.
4. Third Party Advertising
The ads appearing on this Website are delivered to users by several globally
recognized companies, our Web advertising partners. Information about a users' visit
to this site, such as number of times they have viewed an ad (but not user name,
address, or other personal information), is used to serve ads to users on this site. You
can email, or write to Advertising Department, Able Communications Group, 23/F,
Causeway Bay Plaza 1, 489 Hennessy Road, Hong Kong, for more information.
This privacy statement covers the use of cookies by ACG platform only and does not
cover the use of cookies by any advertisers.
5. Log Files
Like most standard website servers we use log files. This includes internet protocol
(IP) addresses, browser type, internet service provider (ISP), referring/exit pages,
platform type, date/time stamp, and number of clicks to analyze trends, administer
the site, track user’s movement in the aggregate, and gather broad demographic
information for aggregate use. IP addresses, etc. are not linked to personally
identifiable information. Log files are kept for your security, not to infringe your
privacy.
6. Clear Gifs (Web Beacons/Web Bugs)
ACG does not employ "Clear Gifs" to collect information about individual users. Our
advertisers may do at any time, but the information will not be linked in any way to
personal details stored by ACG.
7. Communications from the Site
7.1 Special Offers and Updates
We may send new members welcome information (depending on the service,
sometimes giving account information, general information, or payment details).
Established members will occasionally receive information deemed necessary by ACG
for their use of the services.
7.2 Newsletter
Optional newsletter services may be provided and withdrawn by ACG at any time.
Each communication we send you will contain instructions permitting you to
“optout” of receiving future communications.
7.3 Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement.
For instance, if our service is temporarily suspended for maintenance we might send
users an email. These messages are not promotional and are always essential to the
users' use of ACG products and services. Receiving these messages is part of the ACG
service.
7.4 Customer Service
We communicate with users on a regular basis to provide requested services and in
regards to issues relating to their account we reply via email, mail, or phone, in
accordance with the users' wishes. You may be contacted by our Customer Service
staff for a period of time after your enquiry to ensure the matter was resolved, or to
notify you of developments.
Our Customer Support staff do not have access to critically private information such
as your password or PIN number for a specified service. At all stages of the business,
user privacy is extremely important, and user information remains protected at all
times.
8. Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose
personal information when required by law wherein we have a good-faith belief that
such action is necessary to comply with a current judicial proceeding, a court order
or legal process served on our Website. We will make every effort to help the Police
services with their enquiries if we believe it is in our users' interests and to protect
the ACG service.
9. Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with our partners or
advertisers unless deemed specifically necessary. Any information ACG does store or
share is not personally identifiable and ACG believes there is no infringement of user
privacy.
10. Third Party Advertisers
Advertisers may collect information while you are using ACG site about pages you
have viewed, and other viewing details. This helps them provide you with different
and interesting adverts on every page you see. ACG does not share additional
information with advertisers.
These are the instances in which we will share users’ personal information:
Legal requirements and circumstances
When permission/authorization has been obtained from a user
11. Third Party Intermediaries
We use a credit card processing company to bill users for goods and services. We
may also need to use other companies to deal with your requests or provide certain
services. Other companies on our behalf will provide some services. These
companies do not retain share, store or use personally identifiable information for
any secondary purposes.
12. Service Providers
Third parties, who are providing a product or service on our behalf to the user, are
not allowed to use personally identifiable information except for the purpose of
providing these services. Secondary usage is strictly forbidden.
13. Links
This Website contains links to other sites. Please be aware that we, ACG, are not
responsible for the privacy practices of such other sites. We encourage our users to
be aware when they leave our site and to read the privacy statements of each and
every Website that collects personally identifiable information. This privacy
statement applies solely to information collected by these Websites (ACG).
14. Surveys & Competitions
From time-to-time our site requests information from users via surveys or
competitions. Participation in these surveys or contests is completely voluntary and
the user therefore has a choice of whether or not to disclose this information. The
requested information typically includes contact information (such as name and
shipping address), and demographic information. Contact information will be
used/shared with the competition/survey to notify the winners, and award prizes, or
analyse data. Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site, as well as by our advertisers. Users’
personally identifiable information is not shared with third parties unless we give
prior notice and choice, or the survey or competition is entered through an advert
provided by a third party advertising company. Though we may use an intermediary
to conduct these surveys or contests, they may not use users’ personally identifiable
information for any secondary purposes.
15. Security
ACG takes every precaution to protect our users’ information. When users submit
sensitive information via the Website, their information is protected both online and
off-line.
16. Credit Check
ACG reserves the right to perform credit referencing and other checks before offering
credit facilities to customers where available. Checks will be made by our authorised
third party to authorise transactions on major credit and debit cards if you are
making purchases through ACG. They will obtain "available credit" information from
your card issuer and may validate other details for security reasons.
17. Purchasing History
ACG reserves the right to keep details of other transactions, or services you have
used, when dealing with us. They will not be disclosed to third parties, and used only
for accounts and records purposes.
18. Enhancement of Marketing Profile
All our advertising is handled by the named advertising companies, other advertising
companies, or companies acting on their behalf. ACG does not purchase third party
information to assist advertising.
19. Correcting/Updating/Deleting/Deactivating Personal Information
ACG requires you to keep your information accurate and correct. If at any time you
wish to see the information held about you by ACG, as specified by the Data
Protection Act 1998, you need to contact us and request your account details. A
charge deemed by ACG as “reasonable” will need to be paid before we release the
information to cover our administration costs. If any information held about you by
ACG is inaccurate then you are responsible for ensuring it is corrected. You must also
ensure the information given to us is accurate and correct at all times. We will amend
any information found to be incorrect but any information provided directly by you
(i.e. name and address) is your responsibility to maintain. ACG reserves the right to
retain your personal information for as long as is necessary after you request your
account closed. However, you will no longer be bound by the terms and conditions of
a service once an ACG representative has confirmed the account closed. You must no
longer use this account. We are GDPR ready. If you are using our service to process
personal information of people in the European Union countries, you should execute
the GDPR-ready data protection addendum at your sure to sure that you are taking
measures to comply with the standards as set out under the European Union’s GDPR.
20. Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy
statement, the homepage, and other places we deem appropriate so our users are
always aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. We will use information in accordance with the
privacy policy under which the information was collected. If, however, we are going
to use users’ personally identifiable information in a manner different from that
stated at the time of collection we will notify users via email. Users will have a choice
as to whether or not we use their information in this different manner. However, if
users have opted out of all communication with the site, or deleted/deactivated their
account, then they will not be contacted, nor will their personal information be used
in this new manner. In addition, if we make any material changes in our privacy
practices that do not affect user information already stored in our database, we will
post a prominent notice on our Website notifying users of the change. In some cases
where we post a notice we will also email users, who have opted to receive
communications from us, notifying them of the changes in our privacy practices.
21. Contact Information
If users have any questions or suggestions regarding our privacy policy, please
contact us at:
Able Communications Group, 23/F , Causeway Bay Plaza 1, 489 Hennessy Road, Hong
Kong
http://www.acg-hk.com
Your query will be dealt with quickly. If sending a letter please include a return
address, contact telephone number, and username/ email address.
Thank you.
In case of any conflict between English and Chinese versions of discrepancy, the
English version shall prevail.
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关、附属公司作日后的传讯或推广用途。资料会作保密处理。
